Additionally, GoToMeeting has features we use for client meetings, sales activities, and live demos. For these companies, an installed appliance such as the one offered by Bomgar provides a great alternative for secure remote support.Īt PhaseWare, our support team favors GoToMeeting for its ease-of-use, familiarity, and solid tool set. While many remote desktop providers offer cloud-based services, companies with heightened security concerns or regulatory guidelines (healthcare, legal, financial, government) calling for higher security standards a cloud-based solution may not fit. Instant Housecall and LogMeIn Rescue, on the other hand, specifically target customer support providers with a rich set of troubleshooting tools for support agents. In some cases (GoToMeeting and WebEx Meetings, for instance), remote desktop sharing is just one piece of a broader collaboration and meeting platform.
Mikogo demo software#
If you already have a customer service software solution in place, but could further streamline your customer support operations with a remote desktop application there are numerous software providers offering a variety of features at a broad range of prices. For technical support, in particular, remote access saves time, reduces frustration for the customer as well as the agent, and lends itself to improved satisfaction on either end. It was fairly easy to use and in up until recently had few complaints.In customer service and support, remotely connecting to a customer’s computer is often the most efficient method for troubleshooting and fixing customer issues. Shame on you Mikogo, for selling a product in this country without any access to technical support. I was given no other option than to drop my subscription and look for another service. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents.
Mikogo demo mac#
Mikogo ran fairly well for me unless I had a Mac participant. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. I also need to be able to transfer control of the mouse and keyboard for remote signature. I never have more than one participant besides myself in the conference. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Not hard to use but don't look for support icon "The invited end user onboarding is a bit confusing and many of my clients would struggle to join a conference.".
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